Refund Policy
Last updated: 30 September 2026
This Refund Policy explains the conditions, request process and processing times for refunds of paid digital products on Gradepath (currently the School Net Data Pack, HK$88). It applies together with our Terms of Service and Privacy Policy.
1. Scope
This policy covers every paid digital product purchased on the Gradepath website through Stripe. The only paid product at present is the School Net Data Pack (HK$88), a one-off download delivered immediately after payment.
2. Full refund within 14 days
We will issue a full refund if you ask within 14 days of payment and any of the following applies: (a) the file was never delivered, or the download link remained unavailable; (b) the file was corrupted, incomplete, or materially different from its description; (c) you were charged twice for the same order.
3. Successfully downloaded files
A digital file cannot be returned once it has been downloaded. Where the file downloaded successfully and is not defective, we do not issue a refund. This limit does not affect any rights you have under applicable Hong Kong law, and does not affect the full-refund cases set out in section 2.
4. How to request a refund
Email meng@amis.hk with the subject "Refund request", and include: (a) the email address used at checkout; (b) your Stripe receipt number (the Checkout Session ID beginning with "cs_", shown on your receipt email); (c) a short reason for the request.
5. Processing times
We normally reply within 3 business days of receiving a complete request. Approved refunds are returned through Stripe to the original payment method and usually reach your account within 5 to 10 business days, depending on your card issuer.
6. Amount and currency
Refunds are made in full, in the original payment currency (Hong Kong Dollars, HKD), for the amount actually charged on that order. We do not charge a fee for processing a refund.
7. Disputes and chargebacks
If you have a concern about a transaction, please contact us first under this policy. We would like to resolve it before you raise a dispute (chargeback) with your bank.
8. Contact
For refund enquiries, email meng@amis.hk. Gradepath is operated by Amis Business Service HK Limited.
Amis Business Service HK Limited (友谊商业服务香港有限公司)